Returns & Exchanges
What’s your return policy?
As a valued customer, we want to ensure you are satisfied with your purchase. Where you would like a return, the following applies:
- Returns will only be accepted within 14 days from the date of delivery. Items returned beyond this period will be refused.
- Items must be unworn, and in its original condition. Return your item in the original packaging.
How do I arrange a return
Please contact us via email hello@vthelabel.com to arrange a return
Exceptions to our Returns Policy
- Personalized Jewelry - Pieces that include an engraving or nameplate are custom made to order and cannot be returned unless arrived faulty.
- Earrings - Due to hygiene reasons, earrings cannot be returned
We sincerely apologise for any inconvenience caused by receiving a faulty piece.
Please lodge a case with our Customer Care via email at hello@vthelabel.com, attaching images to assist us.
Once deemed faulty, you will be offered the option for a refund or replacement. Please do not attempt to resolve any damages unless advised to do so by us. Will we not accept faults arising from misuse, or by not following the care instructions provided.
What happens after I send off my return?
Upon receiving your eligible return, the option of a full refund or credit note, excluding all shipping costs will be offered.
When will I receive a refund?
We aim to process your return within 14 business days. Your bank may take up to 5 additional business days to credit your account. Refunds will be credited to the original purchaser’s credit card.
Do you offer exchanges?
We currently don’t offer an exchange service. All pieces eligible for a return can be done so for a refund or store credit. You can then place a new order for the piece or size you’d prefer!
How can I change my order?
Unfortunately, orders cannot be modified once placed. When your order arrives, it can be returned to us via our returns policy. You can then place a new order for the piece or size you’d prefer!