How can I contact you?
You can reach us at hello@vthelabel.com or via our Contact page.

When will my order arrive?
Once you’ve completed your purchase, we will send you an Order Confirmation email. Please check our Shipping page to find out how long you can expect to receive your order. 

Can I return an item?
As a valued customer, we want to ensure you are satisfied with your purchase. Where you would like a return, the following applies:

  • Returns will only be accepted within 14 days from the date of delivery. Items returned beyond this period will be refused.
  • Items must be unworn, and in its original condition. Return your item in the original packaging or smaller box
Please see our Returns and Exchanges page for more information.

Can I exchange an item?
We currently don’t offer an exchange service. All pieces eligible for a return can be done so for a refund or store credit. You can then place a new order for the piece or size you’d prefer!

Please see our Returns and Exchanges page for more information.

How do I change my order?
Unfortunately, we are unable to cancel or amend orders once they have been placed. In most cases, you can return your order once you have received it, please find further details in our Returns and Exchanges page.

Can I combine discounts code?
A limit of one (1) discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied. Discount codes cannot be used in conjunction with free shipping discount codes, referral credit, referral codes or any other type of discount.

Will I be charged duties and taxes? For International shipments (Outside of Australia)
There may be duties and taxes incurred on your shipment that you will be responsible for. We do not have control over these fees and we cannot advise as to what the costs will be, as they vary by Country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.